Returns and Exchanges
Rest Assured Guarantees
30 Day - Furniture and Décor
At Retreat Home Furniture, we care about our customers and want them to make selections in confidence. That is why we created our Rest Assured Guarantee. You can make purchases and never worry that you have made a mistake. If you are not completely satisfied with the feel, fit or appearance of your furniture or décor within 30 days of delivery to your home, you may return it for full refund (less delivery fees).
All exchanged merchandise must be in original condition to qualify for the Rest Assured guarantee. We reserve the right to inspect all merchandise prior to issuing credit. Retreat Home Furniture reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
Please note, special conditions apply to as-is, special order and custom items:
Special Order Merchandise
- "Special Order" is defined as an item that we do not stock
- We require a 50% deposit on Special Order merchandise. Half of the deposit (25% of the special order value) is non-refundable.
120 Day – Mattresses
When you purchase your mattress and mattress protector from Retreat Home Furniture, you will receive 120 nights to confirm your satisfaction.
- It is recommended you sleep on the mattress for a minimum of 30 nights to allow both your body and mattress to adjust.
- At any time within 120 days after you take delivery, if you are unhappy with the comfort, size, or height of your mattress set you can return the product for a store credit or a one-time mattress reselection and delivery.
- The returned mattress must be in original condition to qualify for the Rest Assured guarantee. We reserve the right to inspect all merchandise prior to issuing credit.
Exclusions
These categories of items are exempt from the satisfaction guarantee - no returns or exchanges on:
- Special order sizes: Full XL & California King
- Adjustable Power bases
- "Top-of-Bed" – sheets, comforters, pillows, protectors