Returns and Exchanges

At Retreat Home Furniture, we want you to love your purchase. Our policies are designed to make your experience as smooth and reassuring as possible. 

We offer a 30-day "Rest Assured Guarantee" on most furniture and decor items. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, minus any original delivery fees.

To qualify for a refund, the merchandise must be accompanied by the original receipt and be in its original, unused condition. We reserve the right to inspect all returned items before issuing credit and may refuse returns for items damaged or misused by the client.

Exclusions to this guarantee include:

• Items marked "As-Is," "Final Sale," or "Clearance"
• Special order items

Clearance and "As-Is" items are final sale once possession is taken, with no refunds or exchanges.

Special order merchandise, defined as custom-ordered items, will incur a 50% fee if canceled before possession, and sales are final once possession is taken with no refunds or exchanges.

 

 

Receiving Your Merchandise

Retreat Home Furniture offers In Store Pick Up and Home Delivery. Click here to learn more.

Handling Damage (At Time Of Delivery)

We ask that you inspect your home and product carefully at the time of delivery. Any damage to your home or product must be reported to Retreat Home Furniture within 5 days of delivery.

We reserve the right to inspect any reported damage. Service may be denied if it's discovered that the damage occurred after delivery. Retreat Home Furniture will either repair or replace the damaged item or component at our discretion.

Missing Parts & Manufacturer Defects (Product Warranty Claims)

We carefully inspect all items before shipment. In the rare instance that your furniture arrives with a missing part or a manufacturer defect, please notify us within 5 days of delivery.

• Missing Parts: For items arriving with missing components, we're committed to a swift resolution. We will ship the necessary replacement parts to you promptly, and all shipping costs for these replacement parts will be covered by Retreat Home Furniture. Our goal is to ensure you receive your complete order without unnecessary delays. However, should you choose to return an item that is missing parts instead of waiting for the replacement components, the cost of return shipping will be your responsibility.

• Manufacturer Defects: Should a manufacturer defect be identified, we will help facilitate service based on the terms and conditions of the manufacturer’s warranty. Retreat Home Furniture reserves the right to inspect all warranty claims and will decide to repair or replace defective merchandise at our discretion – no refunds are typically provided for manufacturer defects.

Retreat Home Furniture will provide service for missing parts and manufacturer defects within our delivery areas. For the first 90 days, this service is provided at no charge. After 90 days of the product being in your home, inspection fees, delivery fees, and technician labor costs may apply.

For items outside of the manufacturer’s warranty, Retreat will provide a technician referral in your area if we are not able to service.

Please note: All “As-Is” merchandise sales are final, and manufacturer warranties do not apply to these items. We encourage you to refer to any manufacturer’s documentation pertaining to their warranty, care instructions, and terms of use.