Delivery & Shipping
We offer several delivery options depending on the item, brand, and how it is constructed. Many of our furniture pieces are handcrafted and not packaged for traditional shipping, so delivery methods vary.
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Doorstep Delivery (LTL Freight)
Delivered via freight carrier to the first accessible area at ground level (typically curbside, driveway, or threshold/porch depending on shipment size, carrier practices, and access). This service does not include in-home placement, assembly, or packaging removal. The carrier may provide advance notice by phone/text/email and, when available, a delivery window.
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White Glove Delivery (In-Home)
Includes in-home placement, unpacking, and light assembly where applicable.
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Specialty Delivery (Blanket Wrap)
For handcrafted or specialty furniture that is not boxed. Items are transported in a furniture truck or trailer, fully padded and handled by delivery professionals. Includes in-home placement, unpacking, and light assembly where applicable.
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Parcel Shipping (UPS/FedEx)
For smaller items that can be safely boxed and shipped.
Where We Deliver
We deliver furniture, rugs, and select home décor throughout the 48 contiguous United States. The delivery method used for each item depends on the brand, size, and how it is packaged — see the options above.
Items that are not eligible for shipping will be clearly marked “Store Pickup Only” on the product page.
Used for select handcrafted pieces that are not shipped boxed for maximum protection in transit.
| Brand/Category | Doorstep / Parcel | White Glove | Specialty Delivery | Notes |
|---|---|---|---|---|
| Accessories | Varies by item | — | — | Select items ship. Others are pickup only. |
| Bedding* | FREE (orders $99+) $25 (orders under $99) |
— | — | |
| Fjords* Hancock & Moore* Pacific Green* |
FREE* | $399 | — | Flat rate. |
| POLYWOOD* | FREE | Starting at $699 | — | Varies by order total. Final rate shown at checkout. |
| Fireside Lodge Furniture* Old Hickory* |
FREE (orders $2,001+)* Varies (under $2,000)* |
$399 | — | Handcrafted furniture ships via freight. White Glove flat rate. |
| Mattress Brands: Tempur-Pedic Stearns & Foster Beautyrest |
— | FREE | — | White Glove delivery included direct from the factory. |
| All other Furniture Brands | — | — | $399–$799 | Requires specialty delivery (not boxed). |
| Rugs | FREE (orders $399+) | $399 | — | Ships parcel or freight based on size. |
| Taxidermy | — | — | $499–$699 | Hand-delivered via specialty carrier (not boxed). |
| Clearance Items | — | — | $399–$799 | Clearance items ship via Specialty Delivery regardless of brand, as they are no longer in original manufacturer packaging. |
*Exceptions apply. Doorstep delivery is subject to how the manufacturer packages each piece. See “Changes After Your Order is Placed” below.
The delivery method you select at checkout determines how the manufacturer packages your item.
Because of this, requests to change delivery method after an order is placed cannot always be accommodated. Please choose carefully at checkout.
Need to change or cancel your order? Email info@retreathf.com as soon as possible. Once your delivery is booked, delivery fees are non-refundable. See our Order Cancellations policy for full details.
Why Specialty/Blanket Wrap Delivery is Required for Some Pieces
Many of our premium furniture brands are handcrafted and shipped without packaging. To protect the integrity of each piece, we use blanket wrap delivery — a specialized service where items are padded, secured, and transported by professional furniture carriers.
Delivery Timing
Most furniture is made to order. Production lead time is listed on each product page and varies by item.
Once your order is complete and ready to ship, here’s what happens:
- We book your delivery. Doorstep and White Glove deliveries are booked within one business day of your order being ready. Specialty Delivery is booked within two weeks. You’ll receive an email as soon as your delivery is booked.
- The carrier picks up your order. Pickup typically occurs within approximately 15 business days of booking, and often sooner.
- Tracking. Doorstep and White Glove orders receive a tracking number when delivery is booked. Tracking won’t show movement until the carrier picks up your order, so quiet tracking during the pickup window is normal.
- White Glove: delivery typically takes an additional 2–8 weeks from the date of pickup.
- Specialty Delivery: delivery typically takes 3–8 weeks from the time your order is ready to ship, including booking. Specialty Delivery does not use tracking numbers; the delivery company will contact you directly to schedule.
- Doorstep: transit time after pickup varies by carrier and location. Once your order is picked up, your tracking will show its progress.
- Because our delivery partners coordinate routes nationwide, delivery timing may vary based on your location and scheduling availability.
Delivery Scheduling
- You will be contacted 2–5 days prior to delivery to schedule.
- Local deliveries include a 2-hour delivery window.
- White Glove & Specialty Delivery carriers will coordinate delivery timing directly with you.
- It is the customer’s responsibility to be available at the scheduled delivery time.
Local Market Delivery (Hayward, WI Area)
Available within approximately 75 miles of our Hayward, WI location.
Garage Drop
- Free within Hayward (minimum purchase required)
- $75–$199 outside Hayward (based on distance)
White Glove (In-Home)
- Room of choice placement
- Minor assembly
- Removal of packaging materials
- $199–$349 depending on location
Free Warehouse Pickup
Free pickup is available at our Hayward, WI warehouse.
Schedule your pickup: Schedule Pickup
IMPORTANT: Delivery & Inspection Policy
To ensure any issues can be resolved quickly, all items must be inspected at the time of delivery.
Before Signing the Delivery Receipt
Please check:
- All items are present
- Packaging and product for visible damage
- Surfaces, corners, and legs
If You Notice Damage
- Please accept the delivery. Do not refuse it. We'll take care of the damaged piece.
- Note ALL damage clearly on the delivery receipt (Bill of Lading) before you sign
- Take photos of the damage and the packaging while the driver is still at your home
- Email your photos and order number to info@retreathf.com within 5 days of delivery
- We'll repair or replace the item. If it needs to come back, we'll schedule pickup from your home. Please don't send it back with the driver.
After Signing
By signing the delivery receipt without noting damage, you confirm the item was received in acceptable condition. This may limit our ability to file a claim with the carrier.
If You Have an Issue
Email info@retreathf.com immediately with:
- Order number
- Description of issue
- Photos of damage
Missed Delivery Appointments
If you are not available at the scheduled delivery time:
- Delivery will be rescheduled
- A second delivery fee equal to the original delivery charge will apply
Preparing for Delivery
To ensure a smooth delivery:
- Clear pathways inside your home
- Remove wall décor and obstacles
- Secure pets
- Ensure adequate space for placement
Our delivery teams:
- Will place items in your room of choice
- Are not permitted to move existing furniture
- Do not install electronics or wall-mounted items
Shipping Costs
Shipping costs are calculated based on item size, weight, and distance. All delivery fees are displayed in your cart prior to checkout.
Order Changes, Cancellations & Refused Deliveries
To change or cancel your order, email info@retreathf.com as soon as possible.
- Before your delivery is booked: in-stock items may be canceled for a full refund. Special order items are subject to a 50% cancellation fee.
- After your delivery is booked: delivery fees are non-refundable (on free-delivery orders, the delivery cost we paid is deducted from your refund), and return shipping applies if your order is already in transit. Special order items are also subject to the 50% cancellation fee.
- Refusing a delivery is treated as a cancellation after your delivery is booked.
Full details: Order Cancellations policy.
Existing Furniture Removal
We are unable to remove existing furniture. We recommend contacting a local donation or removal service.
Returns & Exchanges
Please refer to our Returns & Exchanges policy for full details.